Customer Service Manager Job Vacancy in Kenya

Key Areas of Responsibilities

Ÿ   A description of the key responsibilities incumbent in this key post is provided below;

Ÿ   Actively look out for appropriate sponsorship opportunities to promote the PCS brand

Ÿ   Evaluate customer research, market conditions, competitor data and implement marketing plan alterations as needed.

Ÿ   Assist and direct the team on the production of marketing material and marketing communiqué to reflect the brand

Ÿ   Developing and maintaining marketing strategies and a marketing plan/diary for the year to meet agreed company objectives.

Ÿ   Provide requisite support in the planning of marketing events and corporate functions.

Ÿ   Collates and assembles reports by compiling, consolidating, formatting, and summarizing information, graphs, and presentations.

Ÿ   Research for new markets.

Ÿ   Overall overseer of the proper functionality and proper current updates of all digital media portals i.e. website, social media, newsletters and intranet..

Ÿ   Supports sales presentations by assembling quotations, proposals, videos, slide shows, demonstration and new age product marketing collateral.

Ÿ   Prepares mailers and brochures by formatting content and graphics; arranging printing and internet packages.

Ÿ   Custodian of company e-library by checking and replenishing inventory.

Ÿ   Provides marketing tracking and research information by collecting, analyzing, and summarizing data and trends.

Ÿ   Organizing and hosting presentations and customer visits.

Ÿ   Critical support to the customer service function.

Ÿ   To build trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery to customers, collaborate with others, solve problems creatively and demonstrate high integrity.

Ÿ   Maintain professional internal and external relationships that meet company core values.

Academic, Professional Qualifications and Work Experience

Ÿ   A degree in marketing

Ÿ   CIM or any other marketing related qualification is a strong advantage

Ÿ   Approximately 3 years of experience in the marketing and customer service

Email: recruitment@odumont.com