Service & Warranty Associate Kenyan Jobs

Latest Kenyan Jobs
Service & Warranty Associate

Overview
Mobius Motors designs, manufactures, and sells highly durable, highly affordable vehicles for Africa’s mass market.

Our vehicles create a transport platform that empowerslocal entrepreneurs to run profitable transportation services to end-users in their communities.

We are seeking to hire anexceptional mid-career professional interested in a truly unique entrepreneurial opportunity to create impact on a global scale.

The successful candidate shall lead efforts to develop and maintain a strong aftersales service and warranty relationship with our customers, subcontractors and manufacturers in Kenya and beyond.

The role will require a close working relationship with the Operations Director, Technical Team, After Sales Manager, and both the Marketing and Sales Teams.

Specific duties include, but are not limited to:
Service

• Maintain a high standard of customer service and relations.
• Advice customers on service routines, check-ups and defect reports.
• Resolve vehicleproblems by clarifying customer complaints/feedback.
• Establish what vehicle problems qualify for warranty consideration.
• Provide regular updates to customers on the service/repair progress on their vehicles.
• Allocate and manage service labour hours and bookings.
• Ensure bumper to bumper checks are conducted on each vehicle brought in for service/repairs.
• Receive customer service instructions and open job cards for the same.
• Prepare daily, weekly and monthly reports; utilisation, productive efficiency, claim status, parts listings, aging schedules, cost metrics, part analysis etc.

Warranty

• Handle and resolve all claim corrections and charge-backs.
• Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures.
• Analyse problems, identify trends and develop strategies for maximizing claim process.
• Check each repair order against the vehicles service history to avoid duplicate claims.
• Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs.
• Assist sales team and technicians with any warranty questions.
• Manage warranty corrective actions and verify effectiveness of warranty corrective actions.
• Maintain product technical documentation related to warranty, and provide updates to subcontractors.
• Work closely with the Project Planner, procurement and technical teams to ensure product conformity.

Qualifications

• An ideal candidate should have a track record of academic and professional achievement and demonstrate a strong business acumen and passion for Mobius’s business.
• He or she should combine expertise in after sales service and warranty and customer service with exceptional communication, interpersonal, and leadership skills as well as on-the-ground pragmatism and patience necessary to manage ambiguities involved with an early-stage venture in a developing country.
• Most of all, they should demonstrate integrity and accountability.

Required

• Bachelor’s degree (minimum) in technical subject with 3.4 GPA or higher from a top university worldwide
• Minimum 3years’ experience in aftersales service and warranty or other similar roles for top tier companies
• Experience from the automotive industry will be an added advantage
• Excellent interpersonal skills to build strong rapport with others
• Detail oriented and capable of delivering high quality  outputs
• Ability to effectively communicate timelines and project progress with both internal and external management teams
• A start-up personality; entrepreneurial,ambitious,independent, detail oriented,proactive,flexible, and resilient
• Excellent problem solving and analytical ability in cross-functional and multi-cultural environment; able to define problems, collect relevant data, extract meaning, and draw valid conclusions
• A good sense of humour and an appreciation for different cultures
• Willing to relocate to Meru

Please post your application on http://www.mobiusmotors.com/join-us/or send an email torecruiting@mobiusmotors.com

Customer Service Jobs in Kenya – 30K

Customer Service Jobs in Kenya.

Customer Service Coordinator-30k
Our client an ICT company urgently need to recruit the above position.

The role is to provide coordination and administrative support to the Operations Manager in delivering customer’s solutions on timeframes and within set budgets.

Roles

• Responsible for maintaining project files;
• Ensuring documentation is compiled and stored for future reference,
• Assisting in supporting “best project practices”.
• The role is responsible for the placing of equipment orders on behalf of the Operations Manager and the on time,
• Delivery and accounting for such equipment into the client site.

Job responsibilities
Being the Coordinator – Customer Service Department, you are Directly Accountable for:

1. Project team

• Schedule and allocate the technical team to specific projects
• Coordinate the project team to deliver projects within time and budget constraints.
• Handover documents and supporting the project team with day-to-day tasks as appropriate to role.

2. Supporting the Product Manager at project initiation meetings

• Project communication
• Create/update Network Diagrams, Risk & Issue logs,
• Communicate plans and progress of projects to the clientCross check project requirements to ensure the appropriate level of quality assurance is maintained
• Assist in peer reviews of others project deliverables
• Interact with customers, project teams and other internal teams maintaining strong flow of communication.
• Acting as document librarian uploading project information onto on-line management systems such as our Internal Client Relationship Management System (CRM) and Microsoft Project Server
• Manage Service Level agreements and facilitate their renewal
• Support Customer Service Manager with reporting activities

3. Managing Call – outs

• Manage the deployment of small call-out solutions and projects for our internal & external customers
• Manage the customer cancellation of solutions and components
• Ensure that equipment requirements for operations & customer projects are approved, ordered and received on time, in the correct call-out Centers

4. Project efficiency

• Support of “best practices”; make recommendations to facilitate positive changes to the further development of project and procurement processes.
• Regular housekeeping of outstanding purchase orders.
• Manage the backorder management process to show awareness inventory availability.
• Any other duties required by the Customer Service Manager or Chief operations Officer.

5.Personnel Management

• Maintain records of personell project assignments and provide a daily report to the Customer Service Manager and the Human Resource Manager.
• Evaluate the Leave schedule for the technical team to ensure that projects are handled within the scheduled time
• Directly incharge of time attendance of the technical personnel assigned
• Follow up with the HR office to ensure that complains raised by staff assigned are dealt with in the shortest time possible.
• Maintain a motivated technical team in line with the HR goals.
• Chair Staff assigned departmental meeting and ensure decisions raised are actioned

Organizational Alignment

• Reports to the Operations Manager.
• Dealing with Internal and External customers to improve business profitability.

Qualifications
Academic Qualifications

• Diploma in Business Information Technology / Telecommunication and Information Technology / Electrical and Electronic Engineering or a Higher National Diploma in Telecommunication / Electrical & Electronic Engineering or a Minimum 2 years’ Information technology Installation industry experience.
• Extensive certification in Project Management and customer care compulsory
• Knowledge Requirements
• Proficiency in Microsoft Visio and Microsoft Project applications.
• Exposure to Prince2 Project Management Methodologies.
• Information Technology Project management.

Skills Requirements

• Ability to prioritize and organize tasks in order of importance
• Client service and public interaction skills
• Team building and people management skills
• Analytical and problem solving skills
• Decision making skills
• Effective verbal and listening communications skills
• Ability to read and write to record pickups and maintain daily records
• Stress management skills
• Time management skills
• Personal Attributes
• Be honest and trustworthy
• Be respectful
• Possess cultural awareness and sensitivity
• Be flexible
• Demonstrate sound work ethics
• Deal with the public in a positive, courteous and respectful manner

If You meet the above minimum requirement send your cv to frank.vacancies@yahoo.com

Customer Relationship Officer

Job Purpose: Customer relationship officer is required to establish customer needs, formulate resolution and respond in a timely and accurate manner, with the aim of providing excellent customer service to ensure the customer is delighted while achieving high levels of customer retention.

A CRO will handle phone, Internet and face-to-face interactions with clients. 

Will network with all groups and departments involved in customer orders, processing and support.

Key Responsibilities

·                     Maintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and face to face)

·                     Maintain corporate client relations

·                     Maintaining a strong knowledge of products of the company.

·                     Work within agreed service levels, striving to exceed customer expectations wherever possible.

·                     Take ownership of queries and proactively follow through to resolution.

·                     Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the supervisor

·                     Assist the staff and management with any special projects assigned and provide backup to team manager when necessary.

·                     Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary

·                     Maintain professional working relationship with internal and external customers, customer service management and colleagues

·                     Report data statistics as required as well as other reports

·                     Provide flexible support for team members and other teams and foster a positive and a motivating environment.

·                     Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement

·                     Identify and escalate recurring or consistent problems with systems functionality

·                     Assist in documenting any requirements information and process maps clearly and to the agreed standards

·                     Report to the supervisor on progress of selected projects

Skills and Qualifications:

·                     Bachelor’s degree or diploma in a social science, Arts, Business or relevant field

·                     Demonstrate a positive and flexible approach to changing business priorities.

·                     Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.

·                     Excellent oral communication skills, interpersonal skills and superb listening skills.

·                     Knowledge of sales and relationship building process.

·                     Must be able to work accurately, under pressure, to meet strict deadlines.

·                     Proficient in Microsoft applications (Word, Excel & powerpoint)

·                     Good reporting skills

·                     2-3 years working experience in a Customer Service role.

Application:

If you meet the above requirements, please apply in confidence to hr@speedcapital.co.ke by stating current and expected remuneration.

Deadline of application is April 5th 2014.

Please indicate the position you are applying for in the subject field.

 Customer Relationship Officer 

Job Purpose: Customer relationship officer is required to establish customer needs, formulate resolution and respond in a timely and accurate manner, with the aim of providing excellent customer service to ensure the customer is delighted while achieving high levels of customer retention.

A CRO will handle phone, Internet and face-to-face interactions with clients. 

Will network with all groups and departments involved in customer orders, processing and support.

Key Responsibilities

·                     Maintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and face to face)

·                     Maintain corporate client relations

·                     Maintaining a strong knowledge of products of the company.

·                     Work within agreed service levels, striving to exceed customer expectations wherever possible.

·                     Take ownership of queries and proactively follow through to resolution.

·                     Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the supervisor

·                     Assist the staff and management with any special projects assigned and provide backup to team manager when necessary.

·                     Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary

·                     Maintain professional working relationship with internal and external customers, customer service management and colleagues

·                     Report data statistics as required as well as other reports

·                     Provide flexible support for team members and other teams and foster a positive and a motivating environment.

·                     Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement

·                     Identify and escalate recurring or consistent problems with systems functionality

·                     Assist in documenting any requirements information and process maps clearly and to the agreed standards

·                     Report to the supervisor on progress of selected projects

Skills and Qualifications:

·                     Bachelor’s degree or diploma in a social science, Arts, Business or relevant field

·                     Demonstrate a positive and flexible approach to changing business priorities.

·                     Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.

·                     Excellent oral communication skills, interpersonal skills and superb listening skills.

·                     Knowledge of sales and relationship building process.

·                     Must be able to work accurately, under pressure, to meet strict deadlines.

·                     Proficient in Microsoft applications (Word, Excel & powerpoint)

·                     Good reporting skills

·                     2-3 years working experience in a Customer Service role.

Application:

If you meet the above requirements, please apply in confidence to hr@speedcapital.co.ke by stating current and expected remuneration.

Deadline of application is April 5th 2014.

Please indicate the position you are applying for in the subject field.

 Customer Relationship Officer 

Job Purpose: Customer relationship officer is required to establish customer needs, formulate resolution and respond in a timely and accurate manner, with the aim of providing excellent customer service to ensure the customer is delighted while achieving high levels of customer retention.

A CRO will handle phone, Internet and face-to-face interactions with clients. 

Will network with all groups and departments involved in customer orders, processing and support.

Key Responsibilities

·                     Maintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and face to face)

·                     Maintain corporate client relations

·                     Maintaining a strong knowledge of products of the company.

·                     Work within agreed service levels, striving to exceed customer expectations wherever possible.

·                     Take ownership of queries and proactively follow through to resolution.

·                     Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the supervisor

·                     Assist the staff and management with any special projects assigned and provide backup to team manager when necessary.

·                     Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary

·                     Maintain professional working relationship with internal and external customers, customer service management and colleagues

·                     Report data statistics as required as well as other reports

·                     Provide flexible support for team members and other teams and foster a positive and a motivating environment.

·                     Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement

·                     Identify and escalate recurring or consistent problems with systems functionality

·                     Assist in documenting any requirements information and process maps clearly and to the agreed standards

·                     Report to the supervisor on progress of selected projects

Skills and Qualifications:

·                     Bachelor’s degree or diploma in a social science, Arts, Business or relevant field

·                     Demonstrate a positive and flexible approach to changing business priorities.

·                     Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.

·                     Excellent oral communication skills, interpersonal skills and superb listening skills.

·     Customer Relationship Officer 

Job Purpose: Customer relationship officer is required to establish customer needs, formulate resolution and respond in a timely and accurate manner, with the aim of providing excellent customer service to ensure the customer is delighted while achieving high levels of customer retention.

A CRO will handle phone, Internet and face-to-face interactions with clients. 

Will network with all groups and departments involved in customer orders, processing and support.

Key Responsibilities

·                     Maintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and face to face)

·                     Maintain corporate client relations

·                     Maintaining a strong knowledge of products of the company.

·                     Work within agreed service levels, striving to exceed customer expectations wherever possible.

·                     Take ownership of queries and proactively follow through to resolution.

·                     Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the supervisor

·                     Assist the staff and management with any special projects assigned and provide backup to team manager when necessary.

·                     Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary

·                     Maintain professional working relationship with internal and external customers, customer service management and colleagues

·                     Report data statistics as required as well as other reports

·                     Provide flexible support for team members and other teams and foster a positive and a motivating environment.

·                     Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement

·                     Identify and escalate recurring or consistent problems with systems functionality

·                     Assist in documenting any requirements information and process maps clearly and to the agreed standards

·                     Report to the supervisor on progress of selected projects

Skills and Qualifications:

·                     Bachelor’s degree or diploma in a social science, Arts, Business or relevant field

·                     Demonstrate a positive and flexible approach to changing business priorities.

·                     Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.

·                     Excellent oral communication skills, interpersonal skills and superb listening skills.

·                     Knowledge of sales and relationship building process.

·                     Must be able to work accurately, under pressure, to meet strict deadlines.

·                     Proficient in Microsoft applications (Word, Excel & powerpoint)

·                     Good reporting skills

·                     2-3 years working experience in a Customer Service role.

Application:

If you meet the above requirements, please apply in confidence to hr@speedcapital.co.ke by stating current and expected remuneration.

Deadline of application is April 5th 2014.

Please indicate the position you are applying for in the subject field.

                 Knowledge of sales and relationship building process.

·                     Must be able to work accurately, under pressure, to meet strict deadlines.

·                     Proficient in Microsoft applications (Word, Excel & powerpoint)

·                     Good reporting skills

·                     2-3 years working experience in a Customer Service role.

Application:

If you meet the above requirements, please apply in confidence to hr@speedcapital.co.ke by stating current and expected remuneration.

Deadline of application is April 5th 2014.

Please indicate the position you are applying for in the subject field.