Segera Ltd is inviting applications from
qualified and experienced individuals preferably from Laikipia County for the
following positions.
Post: Segera – Tour Guide (x2)
Location: Segera Retreat, Nanyuki, Laikipia County
Commencing: February 2014
Goals and Objectives: To entertain and educate our guests, striving
to give them holistic experiences that will produce new (or re-affirmed)
conservationists and create guests for life.
Our guests should become
the new ambassadors for Segera Retreat and for Africa and take Africa’s
messages of hope and conservation around the globe.
Hosting and entertaining guests is our
business and “hosting” them means making them feel at home. We create an
atmosphere and an ambience in the retreat that will make our guests feel as
though they are in their host’s home.
As a Guide you have to enjoy interacting with
guests and understand that our future depends on how well we look after our
guests.
Vision and Mission of Segera
Mission – The mission of Segera is to achieve a healthy,
holistic balance of conservation, community, culture and commerce, leading to
the creation of a sustainable, certified Global Ecosphere Retreat Long Run
Destination that contributes to the vision off an ecosphere in the healthiest
possible state.
Vision – To create and support sustainable, ecologically and
socially responsible projects and destinations around the world to achieve long
lasting impact and sustainability through the holistic balance of conservation,
community, culture and commerce in privately managed areas.
Duties and Responsibilities:
·
You
will be expected to obtain various items of equipment that will help to enhance
your guests’ experience. Always be ready with the necessary items and/or
equipment that will assist in enhancing the guests’ experience.
·
Professional
time-keeping and being at the prescribed place at the prescribed time, without
fail. Be punctual, you cost the guest money if you are late.
·
Liaise
with the Housekeeping and Food & Beverage department for planning of events
such as picnics, birthdays, special venue experiences.
·
To
behave according to set rules and regulations and to prescribe to a set code of
conduct.
·
To
listen, understand and convey relevant information.
·
Host
and entertain guests in the camp in accordance with the defined offering.
·
Be
responsible for guest safety at all times and comply with the liability
measures, briefings, etc. in place on Segera.
·
Follow
all legal and reasonable instructions from management.
·
Maintain,
care for and be responsible for any company equipment and assets entrusted to
you.
·
Act
in a professional manner at all times.
·
Create
value added experiences on a continuous basis for all guests.
·
Understand,
be familiar with and obey all operational rules.
·
Ensuring
that all guest related issues are communicated to respective departments in
detail
·
Ensure
proper follow-up on guest requirements and complaints are addressed
·
Preparation
is everything; if you are not prepared you will fail to impress your guests and
could end up being disciplined by the Company. Always be prepared prior to
meeting the guests.
·
We
consider it to be best practice to under-promise and over-deliver, surprises
are good and you need to remain flexible when delivering our promise to the
guest.
·
You
are expected to identify and be able to track and find animals.
·
To
communicate clearly and effectively with guests and management.
·
You
will be guiding and hosting guests for extended periods of time and educating
your guests on the same topics continuously. The challenge is to find new ways
of presenting the same information. Use humor and engage the guest in the
experience.
·
You
will need to know how to find your way around the area you operate in,
especially when off road or on foot.
·
Actively
gathering accurate information for the environmental database and conservation
initiatives.
·
Segera
Retreat has high standards of service within the industry. As such we expect
all our guides to adhere to the operational standards that are company policy.
·
You
must know the wildlife laws of Kenya. These laws and acts are available from
the government at the KWS offices.
·
On
your own initiative, share and interpret relevant knowledge.
·
Schedule
guest activities in accordance with the Segera Retreat offering.
·
Manage
children’s activities in accordance with the Segera Retreat offering.
Skills experience and attributes
·
Must
be in possession of a valid professional guide’s license of minimum bronze
level Silver level will be an added advantage.
·
Minimum
of five years guiding experience preferably in related fields like tourist
camps, Safari Lodges, conservancies etc.
·
A
current and valid First Aid certificate.
·
Possess
safe driving record and valid driving license.
·
Be
fluent in foreign language(s) commonly used in the tourism industry.
·
Must
always greet and receive guests with a smile on the face and in the voice.
·
Present
a professional appearance and attitude at all times.
·
Focused
on the activity or job at hand.
·
Responsible.
·
Strong
communication skills.
·
Display
good and sound judgment.
·
Integrity,
flexible approaches to work coupled with enthusiasm, commitment and energy.
·
Service
orientated.
·
Attention
to detail.
·
Strong
social skills.
·
Display
willingness and ability to learn.
·
Pay
attention to personal hygiene and appearance.
·
Display
guest empathy.
·
Prior
experience and knowledge in photography.
·
Exude
confidence at all times.
·
Willingness
to subscribe to the company’s 4 C’s and the 4 key principles of being fair,
honest, positive and creative at all levels of work.
·
Display
cultural, gender, religion, race, nationality and age sensitivity and
adaptability.
If you are the person we are looking for,
kindly send your cv and application letter clearly indicating “Tour Guide” on
the subject line to hrsegera@segera.com by 5th of February 2014.
Only
shortlisted candidates shall be contacted.
