Business Channel Manager (2 Positions)

(For international money transfer based in Kenya)

Job Description: Responsible for recruitment, maintaining and growing international money transfer relationships and partnerships, while ensuring customer satisfaction through smooth coordination of these agents and the customers.

Primary Job Duties & Responsibilities

• Responsible for identifying and creating external agents who will then be used as channels for inbound money transfers from external countries into Kenya..
• Utilizes business skills to identify needs of customers and effectively position products and solutions that best meet the needs of targeted customers.
• Responsible for achievement of monthly sales quotas and performance through utilization of sales skills and adherence to defined sales call flow structure.
• Responds to customer needs for products, educates them on the latest marketing campaigns, and then recommends the packages and services to meet the customers need based on prescribed call flows.
• Provides outstanding customer service or basic IT technical support to customers in conjunction with a sales or retention interaction..
• Maintains a high level of professionalism and customer service during all customer interactions.
• Other duties as assigned.

Qualifications
Required

• Business and Information Technology degree or relevant work experience.
• Excellent computer and Internet skills.
• Demonstrated ability to multi-task.
• Excellent interpersonal skills to work effectively with teams throughout organization.
• Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction.

Preferred

• Experience in money transfer services and relationship management skills.
• 3+ years in this capacity.

Applications should addressed to

DN.A/1626,
P.O. Box 49010 – 00100
Nairobi

and should reach us by 12th February, 2014.