AMUA Franchisee Coordinators

Marie Stopes Kenya (MSK) has been a pioneer in the field of social franchising for sexual and reproductive health services in Kenya since 2004 when it rolled out the AMUA social franchise network.

Through this innovation, MSK is able to reach more men and women with quality health services by engaging private healthcare providers in various regions and subsequently building on their capacity to deliver quality SRH and non-SRH services at an affordable cost.

Job Title: AMUA Franchisee Coordinators
3 Positions
Location: HomaBay, Nairobi and Mombasa
Reporting to: Senior Coordinator Social Franchise
Probationary Period: 3 months
Salary Scale: Gross pay of Ksh. 75,000
Contract Type: Fixed Term up to July 2017

This position is part of the Program Operations department and reports to the Senior Coordinator Social Franchise.

In particular, this role is one of several Coordinators responsible for coordinating a cluster of private health clinics in the respective region that form part of the AMUA franchise network.

A successful AMUA cluster network is one in which a broad range of high quality and affordable healthcare services are available to the community on a regular basis.

Strategic purpose of the Program Operations Dept: To ensure excellent delivery all MSK programme activities and the development and funding of new work. Marie Stopes Kenya is an NGO registered in Kenya.

We are affiliated to Marie Stopes International. Together we deliver safe abortion, quality sexual and reproductive health care and family planning to millions of the world’s poorest and most vulnerable women.

We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.

The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE The post holder commits to and is held accountable to Marie Stopes International global core values: mission driven, customer focused, results orientated, pioneering, sustainable and people centered

Key Responsibilities

This position has the following three key responsibilities:

• Expand and scale up the AMUA social franchise brand to increase access to quality SRH services.
• Monitoring and reporting on AMUA franchise performance against set Key Performance Indicator (KPIs)
• Implement multiple and integrated health interventions through the AMUA network

Measures:

• Targeted expansion achieved year on year
• Franchisee performance targets (e.g. QTA) achieved pa
• Action taken on poor performance.
• Increased service statistics
• CYPs
• Expand and scale up the AMUA social franchise brand

The activities include:

• Mapping and Identification of new PPNs, suitable to join the AMUA network and updating MOUs with existing franchisees
• Establish linkages between the PPN with the relevant MOH and CHMT to achieve benefits of PPPs
• Work with other MSK clinics and outreach channel leaders to identify areas of collaboration to ensure synergy across MSK channels.
• Develop appropriate referral linkages between SFs, MSK clinics and outreach teams in the region with clear tracking systems
• Work with other SF networks in the region to ensure coordinated scale up and synergies
• Conduct routine needs assessments to inform the key inputs that will drive performance
• Identify opportunities for franchisee business development and growth and offer appropriate linkages to MSK resources and partners.
• Actively participate during routine donor-related field tours at various franchised clinics
• Ensure that there is strict adherence by franchised clinics to the MOU guidelines and routinely evaluating facilities that are liable for the Franchising as per the regulations set.

Measures:

• Signed and updated MOUs,
• SF network database,
• performance appraisals against set KPIs,
• Needs assessment reports,
• activity reports, and Referral maps,
• Business plans,
• Field visits reports

Monitoring and reporting on AMUA franchise performance against set Key Performance Indicators (KPIs)

The key activities include:

• Support franchised health facilities to achieve QTA scores above 92% on a regular basis
• Collect and submit timely reports on various key indicators and routinely offer feedback to the franchisees
• Keep custody of various documents between MSK and Franchisees including MOUs and audit reports
• Harness MSK’s Quality Assurance resources to undertake, trainings, mentorship and audits at SFs
• Timely reporting on major and minor complications arising within the AMUA SF network
• Schedule and convene cluster meetings for sharing of best practices amongst the SF network and promote synergy with other MSK channels.
• Active participation in design and roll out of various RM;E activities which include exit interviews, assessments and other research work in the AMUA SF network
• Conduct monthly quality checks at each franchised clinics using various Quality tools.

Measures:

• QTA/IAC reports,
• cliniscans,
• external QTA reports,
• MoH supportive supervision reports,
• Monthly service statistic reports,
• training reports,
• field reports,
• incidence reports,
• M.A.T minutes,
• M;E feedback analysis, CHW reports

Implement multiple and integrated health interventions through the AMUA network

Key activities here include:

• Roll out on a timely manner various franchised health products throughout the AMUA SF network
• Develop innovative health promotion activities that will drive the demand for these heath products
• Conduct OJT to ensure integration of various franchised health products amongst SPs at franchised clinics
• Identify opportunities for linkages and referrals amongst SF, MSK clinics and outreaches on the basket of franchised products
• Generate income from social marketing products sold to SF network on a regular basis
• Collect all relevant monies accruing from the SF network and timely banking the same

Measures

• Service statistics,
• Activity reports on promotional activities,
• CHWs database and monthly reports,
• Sales revenue collected and banked from MAOCC products,
• Monthly Financial Reconciliation reports

Knowledge, skills and experience Qualifications:

• BSc or Diploma in Health related area, Management Business Administration, or equivalent from a recognized university.
• Must be a licensed, competent driver

Skills/Experience:

• Clinical quality assurance experience.
• Experience in community promotion and business management
• Strong I.T skills
• Proven experience in community promotion and project coordination.
• Business, leadership ; management, clinical, communication, marketing, capacity building

Attitude / Motivation: Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others.

There are 13 key behaviors that MSI encourages in all employees and they are defined below:

• Initiative
• Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
• Innovative
• Thinking creatively and outside of the box so that ideas generated create a positive outcome
• Effective Communication
• Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
• Responsive
• Being responsive to changing priorities and demands
• Working Efficiently
• Planning, prioritizing and organizing work to ensure work is accurate and deadlines are met
• Sharing Information
• Sharing information and knowledge whilst maintaining confidentiality
• Focus on Learning
• Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
• Commitment
• Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
• Driven
• Drive and determination to deliver results
• Accountable
• Taking responsibility for appropriate decisions that you make, and the actions and behavior you demonstrate
• Embracing Change
• Openness to embracing change within the organization and being able to adjust plans/activities accordingly
• Motivated
• Motivation towards achieving quality results to maximize potential
• Team Player
• Working as part of a team by being supportive, flexible and showing respect for each other

How to Apply
Applications quoting the position title with detailed CV, with contact details of 3 referees (1 of which should be immediate, 1 former supervisor and any other) should be submitted to:

People and Development Dept
pd@mariestopes.or.ke
Marie Stopes Kenya

On or before 7th February, 2014

Due to the urgency of the position, applications will be reviewed as they come.

Only shortlisted candidates will be contacted