Sales Administrator Jobs Kenya (Salary 30K)

Latest Sales Careers in Kenya 2014.

Sales administrator-30k
Our client is urgently seeking to recruit the above position.

Duties
1. Client Management

• Nurture and build supportive client relationships on client accounts.
• Consistently provide excellent customer service to clients.
• Representing the client needs and goals within the organization to ensure quality.
• Managing targeted accounts and presenting a broad portfolio of business products and services and show how you can enrich the customer experience and increase spend.
• Building relationships with clients to encourage new and repeat business opportunities.
• Owns the contract and contract renewals for new work for an existing client.
• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Planning and writing proposals, and leading ongoing project presentations to clients.
• Responsible for the success and satisfaction of the individual client relationships.
• Grows the client relationship in terms of revenue generated and account profitability.
• Develops position as confidante with senior managers within client organization, by providing regular two-way communication between the client and company, to provide strong company representation and set proper client expectations.

2. Administration

• Reporting, providing regular input on all account activity, including status and call reports on a weekly basis.
• Share information regarding competitor intelligence, success stories, and customer feedback.
• Transfer client and lead details to Project Manager for implementation
• department.
• Refer unresolved customer grievances to designated departments for further investigation.

3. Preparation of detailed quotations

• Preparation of pricing, including costing resources, verification of resource requirements and timings for lump sum elements. Vetting costing, timings and margins with Finance Manager, Business Line Managers and Product Managers as necessary.
• Preparation of pricing clarifications and commercial qualifications.  Ensuring contract terms and conditions are reviewed and qualifications incorporated in proposal.
• Ensure that service level agreements are maintained and renewed in a timely manner.
• Review the project with the Product Manager for comments and approval.
• Follow-up on the sent quotations / proposal to the client till logical conclusion.

4. Post Order Correspondence with internal team members and clients

• Prepare relevant documentation for the awarded project.
• Handover of the relevant documentation & rationalized estimation sheets to the customer service team for further execution of the awarded project.
• Prepare and sent appreciation letter to the client for the awarded project.
• Submit quotations issued and Local Purchase orders received to the Finance Department

5. Client Relationship Management System (CRM)

• Update the proposal / quotation status / records on regular basis in the CRM.

6. Proposal Planning

• Planning of various proposals on the basis of Priority / Urgency.
• Maintain and update proposal plan and prepare monthly / weekly report.
• Escalate promptly on issues pertaining quotation and proposals to the concerned parties.

Qualifications
Academic Qualifications

• Diploma in Business Information Technology or a Minimum 2 years’ Information technology Industry experience.
• Certification in Project Management
• IT Technical Pre-sales knowledge desirable
• Skills Requirement
• Sales skills
• Team management skills.
• Proposal Writing skills
• Excellent planning and organizing skills
• Scheduling and monitoring skills
• Excellent communication skills
• Problem analysis and problem-solving skills

If You meet the above minimum requirement send your cv to frank.vacancies@yahoo.com