Customer Relationship Officer

Job Purpose: Customer relationship officer is required to establish customer needs, formulate resolution and respond in a timely and accurate manner, with the aim of providing excellent customer service to ensure the customer is delighted while achieving high levels of customer retention.

A CRO will handle phone, Internet and face-to-face interactions with clients. 

Will network with all groups and departments involved in customer orders, processing and support.

Key Responsibilities

·                     Maintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and face to face)

·                     Maintain corporate client relations

·                     Maintaining a strong knowledge of products of the company.

·                     Work within agreed service levels, striving to exceed customer expectations wherever possible.

·                     Take ownership of queries and proactively follow through to resolution.

·                     Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the supervisor

·                     Assist the staff and management with any special projects assigned and provide backup to team manager when necessary.

·                     Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary

·                     Maintain professional working relationship with internal and external customers, customer service management and colleagues

·                     Report data statistics as required as well as other reports

·                     Provide flexible support for team members and other teams and foster a positive and a motivating environment.

·                     Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement

·                     Identify and escalate recurring or consistent problems with systems functionality

·                     Assist in documenting any requirements information and process maps clearly and to the agreed standards

·                     Report to the supervisor on progress of selected projects

Skills and Qualifications:

·                     Bachelor’s degree or diploma in a social science, Arts, Business or relevant field

·                     Demonstrate a positive and flexible approach to changing business priorities.

·                     Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.

·                     Excellent oral communication skills, interpersonal skills and superb listening skills.

·                     Knowledge of sales and relationship building process.

·                     Must be able to work accurately, under pressure, to meet strict deadlines.

·                     Proficient in Microsoft applications (Word, Excel & powerpoint)

·                     Good reporting skills

·                     2-3 years working experience in a Customer Service role.

Application:

If you meet the above requirements, please apply in confidence to hr@speedcapital.co.ke by stating current and expected remuneration.

Deadline of application is April 5th 2014.

Please indicate the position you are applying for in the subject field.

 Customer Relationship Officer 

Job Purpose: Customer relationship officer is required to establish customer needs, formulate resolution and respond in a timely and accurate manner, with the aim of providing excellent customer service to ensure the customer is delighted while achieving high levels of customer retention.

A CRO will handle phone, Internet and face-to-face interactions with clients. 

Will network with all groups and departments involved in customer orders, processing and support.

Key Responsibilities

·                     Maintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and face to face)

·                     Maintain corporate client relations

·                     Maintaining a strong knowledge of products of the company.

·                     Work within agreed service levels, striving to exceed customer expectations wherever possible.

·                     Take ownership of queries and proactively follow through to resolution.

·                     Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the supervisor

·                     Assist the staff and management with any special projects assigned and provide backup to team manager when necessary.

·                     Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary

·                     Maintain professional working relationship with internal and external customers, customer service management and colleagues

·                     Report data statistics as required as well as other reports

·                     Provide flexible support for team members and other teams and foster a positive and a motivating environment.

·                     Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement

·                     Identify and escalate recurring or consistent problems with systems functionality

·                     Assist in documenting any requirements information and process maps clearly and to the agreed standards

·                     Report to the supervisor on progress of selected projects

Skills and Qualifications:

·                     Bachelor’s degree or diploma in a social science, Arts, Business or relevant field

·                     Demonstrate a positive and flexible approach to changing business priorities.

·                     Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.

·                     Excellent oral communication skills, interpersonal skills and superb listening skills.

·                     Knowledge of sales and relationship building process.

·                     Must be able to work accurately, under pressure, to meet strict deadlines.

·                     Proficient in Microsoft applications (Word, Excel & powerpoint)

·                     Good reporting skills

·                     2-3 years working experience in a Customer Service role.

Application:

If you meet the above requirements, please apply in confidence to hr@speedcapital.co.ke by stating current and expected remuneration.

Deadline of application is April 5th 2014.

Please indicate the position you are applying for in the subject field.

 Customer Relationship Officer 

Job Purpose: Customer relationship officer is required to establish customer needs, formulate resolution and respond in a timely and accurate manner, with the aim of providing excellent customer service to ensure the customer is delighted while achieving high levels of customer retention.

A CRO will handle phone, Internet and face-to-face interactions with clients. 

Will network with all groups and departments involved in customer orders, processing and support.

Key Responsibilities

·                     Maintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and face to face)

·                     Maintain corporate client relations

·                     Maintaining a strong knowledge of products of the company.

·                     Work within agreed service levels, striving to exceed customer expectations wherever possible.

·                     Take ownership of queries and proactively follow through to resolution.

·                     Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the supervisor

·                     Assist the staff and management with any special projects assigned and provide backup to team manager when necessary.

·                     Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary

·                     Maintain professional working relationship with internal and external customers, customer service management and colleagues

·                     Report data statistics as required as well as other reports

·                     Provide flexible support for team members and other teams and foster a positive and a motivating environment.

·                     Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement

·                     Identify and escalate recurring or consistent problems with systems functionality

·                     Assist in documenting any requirements information and process maps clearly and to the agreed standards

·                     Report to the supervisor on progress of selected projects

Skills and Qualifications:

·                     Bachelor’s degree or diploma in a social science, Arts, Business or relevant field

·                     Demonstrate a positive and flexible approach to changing business priorities.

·                     Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.

·                     Excellent oral communication skills, interpersonal skills and superb listening skills.

·     Customer Relationship Officer 

Job Purpose: Customer relationship officer is required to establish customer needs, formulate resolution and respond in a timely and accurate manner, with the aim of providing excellent customer service to ensure the customer is delighted while achieving high levels of customer retention.

A CRO will handle phone, Internet and face-to-face interactions with clients. 

Will network with all groups and departments involved in customer orders, processing and support.

Key Responsibilities

·                     Maintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and face to face)

·                     Maintain corporate client relations

·                     Maintaining a strong knowledge of products of the company.

·                     Work within agreed service levels, striving to exceed customer expectations wherever possible.

·                     Take ownership of queries and proactively follow through to resolution.

·                     Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the supervisor

·                     Assist the staff and management with any special projects assigned and provide backup to team manager when necessary.

·                     Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary

·                     Maintain professional working relationship with internal and external customers, customer service management and colleagues

·                     Report data statistics as required as well as other reports

·                     Provide flexible support for team members and other teams and foster a positive and a motivating environment.

·                     Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement

·                     Identify and escalate recurring or consistent problems with systems functionality

·                     Assist in documenting any requirements information and process maps clearly and to the agreed standards

·                     Report to the supervisor on progress of selected projects

Skills and Qualifications:

·                     Bachelor’s degree or diploma in a social science, Arts, Business or relevant field

·                     Demonstrate a positive and flexible approach to changing business priorities.

·                     Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.

·                     Excellent oral communication skills, interpersonal skills and superb listening skills.

·                     Knowledge of sales and relationship building process.

·                     Must be able to work accurately, under pressure, to meet strict deadlines.

·                     Proficient in Microsoft applications (Word, Excel & powerpoint)

·                     Good reporting skills

·                     2-3 years working experience in a Customer Service role.

Application:

If you meet the above requirements, please apply in confidence to hr@speedcapital.co.ke by stating current and expected remuneration.

Deadline of application is April 5th 2014.

Please indicate the position you are applying for in the subject field.

                 Knowledge of sales and relationship building process.

·                     Must be able to work accurately, under pressure, to meet strict deadlines.

·                     Proficient in Microsoft applications (Word, Excel & powerpoint)

·                     Good reporting skills

·                     2-3 years working experience in a Customer Service role.

Application:

If you meet the above requirements, please apply in confidence to hr@speedcapital.co.ke by stating current and expected remuneration.

Deadline of application is April 5th 2014.

Please indicate the position you are applying for in the subject field.

Min of Agriculture Jobs In Kenya

Agriculture Jobs in Kenya 2014.
Republic of Kenya
Kenya Cereal Enhancement Programme
Recruitment of Programme Coordination Unit Staff

Background:
The Ministry of Agriculture, Livestock & Fisheries, State Department of Agriculture, is rolling out the Kenya Cereals Enhancement Programme (KCEP) whose objective is to contribute to National Food Security.

The programme is funded by European Union through IFAD.
The Ministry wishes to recruit competent and qualified persons to the following position:

Agribusiness Officer (ABO)
2 Posts – Nakuru and Siakago Town
Ref. ABO12N or ABO12S

The Agribusiness Officer will report to the VCS, there will be one ABO each in Nakuru and Siakago Town, focussing on the Maize and Sorghum/Millet value chain respectively.

Their responsibilities are similar to those of the VCS within their respective sub-units.

Duties and Responsibilities include:-

• Guiding service providers on the identification, planning, implementation, monitoring and evaluation of value chain support activities, including the promotion of entrepreneurial skills in farmers’ organisations;
• Facilitating linkages and contracts between business model stakeholders including distributors, local promoters and farmers;
• Ensuring adequate synergies between Post Harvest Management and Market Linkages and Financial inclusion of the programme, in collaboration with the Financial Services Expert;
• Monitoring the development of innovative business models in collaboration with the Knowledge Management Communication and visibility Officer and the Planning and Monitoring and Evaluation Officer to ensure related knowledge management is included in the identification of policy lessons.
• Participating in developing the Programme Learning System in collaboration with the Knowledge Management Communication and visibility Officer;
• Preparing and implementing the various studies planned in the value chain studies; and;
• Participating in preparation of the AWPB and progress reports.

For appointment to this position, applicants must have:-

• Bachelor’s degree in either Agriculture, Agribusiness, Rural Development or any other relevant/equivalent field from a recognized institution. A post graduate qualification in a relevant field will be an added advantage;
• Eight (4) years working experience in a similar field, three (2) of which must have been in a senior management position;
• Demonstrated experience in facilitating value chain development, value chain analysis and in building capacity of value chain actors;
• Knowledge of technologies and issues for value chain development, business development, and rural livelihoods;
• Strong computer, report writing and communications skills (oral, written, presentation); and
• Experience in preparation of project proposal.

Application Process

• Female candidates are particularly encouraged to apply.
• Each application should have a CV and covering letter indicating the Reference Number for the position.
• Applicants for positions in the Nakuru or Siakago Town sub-units should clearly indicate the preference (N or S) as in the reference numbers.
• Photocopies of relevant credentials should be enclosed.

Each application in a sealed envelope should be submitted to:
Principal Secretary
Ministry of Agriculture, Livestock and Fisheries
State Department of Agriculture
P.O. Box 30028-00100
Nairobi

Not later than 10.00 a.m. on 11th April 2014.
Only shortlisted candidates shall be invited for the interview

Engineering Jobs Kenya. Othaya Water Company

Engineering Jobs in Kenya 2014. 
Othaya Mukurweini Water Services Company is contracted by Tana Water Services Board to provide water and sanitation services in Mukurwe-ini and Nyeri South Districts.

To strengthen our team of staff and leadership, we invite applications from highly competent and experienced individuals who are proactive and self driven to fill the following position within the Company.

Area Manager – 1 Post
Reporting to the Technical Manager, the Area Manager will ensure efficient management and continuous improvement of the water distribution systems to meet customer needs and expectations.

The specific duties and responsibilities of the position will include but not limited to:

• Supervising the operations and maintenance of the water distribution networks and ensuring right staffing
• Ensuring that quality service is provided to customers.
• Ensuring effective and economic utilization of available resources
• Ensuring timely and economic repair of leakages or breakdown in the supply systems and reporting any major breakdowns to the Technical Manager
• Monitoring the revenue collection as per the set targets.
• Ensuring timely dispatch of bills to customers.
• Scheduling meter reading, disconnection and reconnection cycle
• Curbing illegal connections
• Participating in budget preparation
• Increasing customer base
• Coordinating customer complaints resolution
• In charge of the area’s transport
• Supervising, motivating, training and appraising staff

Qualifications

• Bachelor of Science or Higher National Diploma in Civil Engineering or Water Engineering or equivalent
• A minimum of 2 years’ experience in operation and maintenance of water and sewerage systems
• Good communication and interpersonal skills
• Ability to work under pressure and with minimum supervision
• Planning and organizational skills

Interested candidates should forward their applications with updated CVs, names and telephone contacts of three professional referees with copies of academic and professional certificates, testimonials, current and expected salary in envelopes clearly marking the position applied for to:-

The Managing Director
Othaya Mukurweini Water Services Company
P.O Box 482-10106,
Othaya

Application should be received not later than 22nd April 2014

Only shortlisted candidates shall be contacted and canvassing will lead to automatic disqualification

16 Ambulance Drivers Jobs In Nyeri Country

Drivers Jobs in Kenya 2014. 
Republic of Kenya
County Government of Nyeri
Nyeri County Public Service Board

Ambulance Drivers – 16 Posts
The Nyeri County Government wishes to recruit competent and qualified drivers to fill positions in the Crisis / Disaster Response Unit.

Two drivers will be based in each Sub-County and must be familiar with local environment and geographical terrain.

Job Group ‘E’
Basic Salary: Min Ksh. 11, 370 – Max ksh 13,140 p.m
House Allowance: Ksh. 3, 500 p.m
Commuter Allowance: Ksh. 2, 000 p.m
Medical Cover: Provided

Terms of Service: 3 years contract renewable based on performance
Service Gratuity of 31% of basic salary on satisfactory completion of the contract
30 days annual leave with leave allowance

Qualifications and Competencies required

• Passed Occupation Trade Test for drivers
• KCSE D+ or above.
• Valid Driving licence with at least class E free from endorsement
• At least 3 years’ working experience as a driver.
• First Aid certificate from a recognized institution.
• Defensive Driving Certificate from a recognized institution will be an added advantage.
• Current Certificate of Good Conduct from the Kenya Police.

Note
1. Shortlisted candidates must produce their original National Identity Card, Certificates and Testimonials during the interview.
2. Applicants must attach a copy of National Identity card and copies of CV academic and professional certificates.
3. The Nyeri County Government is an equal opportunity employer. Qualified persons from all Sub-Counties are encouraged to apply.
4. Women who meet the specified requirements are also encouraged to apply.

How to Apply
All written applications, CVs, copies of certificates, testimonials and identity cards should be submitted in a sealed envelope and addressed to:

The Secretary,Nyeri County Public Service Board,P.O Box 1112-10100,Nyeri

Email: infonyericounty@gmail.com

Important information to Candidates:
All applications should reach the Secretary, Nyeri County Public Service Board at Advocates Plaza on or before 17th April, 2014 by 5:00 p.m.

Female Customer Care Executive Job in Nairobi Kenya

Position: Female Customer Care Executive

Ref: CD001/J32/14

Our client specializing in clearing & forwarding / logistics / relocations / removals is urgently recruiting for the above position.

The preferred candidate should:

·                     Have a diploma in relevant field; customer care / management / shipping / clearing & forwarding / logistics.

·                     Have more than 3 years in similar capacity.

·                     Be proficient in Excel & internet.

·                     Be able to interact with diplomats.

·                     Have polished communication skills-Must have a good command in English.

·                     Be very presentable.

·                     Be knowledgeable in import/export regulations for expatriates (customs clearing process).

Gender: Female

Duty station: Nairobi

Salary: Competitive

Anticipated start date: April 2014.

How to apply: 

Only applications with correct job title & current salary (net pay) on subject line will be considered.

Kindly email cover letter & updated resume to:recruitment@covenantexecutives.co.ke

Treasury Accountant Job in Kenya

My client in the Agency Banking Industry is in need of aTreasury Accountant.

Job Purpose

·                     Forecasts and manages all cash flows, performs detailed analysis of financing requirements, supervises treasury operations and manages banking relationships.

·                     Prepares decision support information and reports on the credit needs of the bank as well as on receipt, disbursement, banking, protection, custody of funds, securities, and other financial instruments.

·                     Usually operates with minimal supervision and occasional review of completed work.

Main Duties and Responsibilities

·                     Manage cash and liquidity in order to contribute to the optimisation of profit, guarantee smooth business operations and protect the company against any adverse impact caused by currency and interest rate fluctuations:

·                     Develops and maintains 12 months rolling forecast

·                     Works closely with various functions to improve the cash forecasting effort and interest income/expense

·                     Analyses ways to improve the cash cycle, and where appropriate make recommendations for cost saving, propriety and efficiency

·                     Ability to effectively manage all cash

·                     Identifies the main financial risks both in currency and interest rates

·                     Proposes, and after approval, implements a hedging strategy for managing identified foreign exchange and interest rate risks.

·                     Advises management on Treasury related matters

·                     Review bank reconciliations and ensure timely accounting

·                     Enforce policies and procedures relating to all bank treasury functions

Essential Skills, Knowledge and Qualifications

·                     University Degree in Business, Finance or Accounting: MBA desirable; 2 years experience

·                     CPA(K) or ACCA

·                     Excellent technical knowledge of budgeting, cash management, financial statements and financial analysis processes

·                     Knowledge of Treasury management processes

·                     Written and spoken ability to communicate effectively

·                     Must be a good team player

·                     Responsibility and accuracy in the completion of received tasks

·                     Ability to solve urgent matters and work under pressure

·                     Flexibility, especially in the period of month/quarter/year-end closing

·                     Reliable, proactive approach to entrusted tasks (thinking outside the box is a plus)

·                     Experience with major accounting systems

·                     Microsoft Office skills a requirement

Professional Competencies:

The following are key competencies required of the role.

The candidate must exhibit the following professional competencies:

·                     Strong analytical thinking

·                     Focus on customer service

·                     Multi tasking / Time Management

·                     Decision making

·                     Teaming / Collaboration

·                     Focus on Goals / Result orientation

If you believe you qualify for this position, please send your CV and details of your current and expected remuneration to resume@interviewupconsulting.com

Only qualified candidates will be contacted

Junior Accountant Job in Nairobi Kenya

Company Profile: Our Client is a worldwide co-leader of in premium brands

Job Title: Junior Accountant

Reports To: Accountant

Location: Nairobi 

Duties and responsibilities:

·                     Process journal and General Ledger reconciliations for the company

·                     Monitor CAPEX and periodic Depreciation/Disposals

·                     Processing TAX returns

·                     Process the company bank account

·                     Process of special delivery payments

·                     Reconcile Creditor Foreign Currency (CFC) bank accounts

·                     Submit schedules to F, P & A Manager

·                     Daily, weekly and monthly posting of transactions in ERP – MS Navision (LPOs, Journals, payments, credit notes etc)

·                     Closing the company system at relevant intervals (monthly, quarterly half-yearly and yearly) and reporting the approved numbers into PRISMA. And dealing with all queries relating to the submitted numbers

·                     Requests for foreign cash or credit card applications or amendments received on time

·                     Receipt of expense claims

·                     Collaborate with external agencies i.e. creditors,  and other external partners

Job Requirements:

·                     Relevant degree (business/commerce degree preferred), professional accounting part qualification (CPA/CIMA/ACCA) and 1-3 years accounting experience in a busy accounting environment

·                     Strong MS excel competency preferred

·                     Knowledge of IFRS required

·                     Management Information Skills

·                     Planning and Organizing

All interested candidates should send their applications to mycv@myjobseye.com  

Only shortlisted candidates will be contacted