IT Officer

Global Communities has been operating in Rwanda since 2005.   The mission of Global Communities is to be a catalyst for long-lasting positive change in low- and moderate-income communities around the world, supporting them to improve their social and economic environmental conditions. Global Communities manages projects in Rwanda focused on food security and nutrition, health, household economic strengthening, and capacity building.

Global Communities is seeking an IT Officer to support in IT daily activities   and manage the network operations.

Position title: IT Officer

PRIMARY JOB RESPONSIBILITIES  

• Manages network operations to include: trouble shooting connectivity problems; installing and maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing email addresses; assessing and reporting operational status; performing backups and restores; etc
• Responsible for detection, mitigation and documentation of information technology risks;
• Develop and maintain a fully functional disaster recovery strategy that ensures the availability, continuity and security of organization data and information;
• Respect confidentiality in managing the organization data and information and put in place measures that promote this within the organizations ICT infrastructure;
• Manage and maintain the Microsoft applications and systems including but not limited to Windows operating systems and other software that we might deploy for our use as an organization;
• Manage the acquisition , installation and maintenance of the organization’s local area network hardware and software;
• Arrange for routine and preventive maintenance of all the organization’s ICT systems hardware and software;
• Maintain a thorough knowledge of the organization’s operations and standards and constantly monitor these against our ICT infrastructure and policy framework to ensure that both are fully aligned.
• Conduct annual review and revision of the policy guidance to staff and managers to ensure that this is kept in context and meets our business needs.
• Keep abreast of current and emerging technology and be at the forefront of providing ICT based support and solutions that support our programming work with a focus mainly on M & E.
• Conduct new staff orientations, troubleshoot any ICT related challenges facing staff in their work, maintain a log of all ICT helpdesk issues, identify emerging trends, identify relevant solutions to emerging problems i.e. staff capacity, technology capacity or infrastructural capacity gaps, and initiate prompt management action in addressing these.
• Responsible for monitoring compliance with ICT policies within the organization and put in place systems that support this.
• Develop annual technology goals and detailed plans for their achievement.
• Other Duties and responsibilities as will be assigned by the ICT manager or Director of Human Resource and Administration  

EDUCATION and/or EXPERIENCE

• Education: Bachelor’s degree in computer science, ICT or another relevant field; A Master Degree would be an added value.
• A minimum of 2 years progressive ICT experience;
• MCSE( Microsoft Certified Systems Engineer) certification;
• Knowledge of common networks topologies and protocols(TCP/IP);
• Knowledge of Microsoft and Linux operating systems and software;
• In-depth Knowledge of PC hardware and software;
• Knowledge and Experience with databases; including Cisco and other major information technologies systems certifications will be added advantage.
• Equivalent combination of education and experience will also be considered. 

Application Instructions 

Applicants should apply in English and include a cover letter and detailed CV documenting work experience and achievements.   Please do not send copies of educational certificates at this time. This position is for Rwandan citizen.

Send electronic submissions to info@rw.globalcommunities.org.  The title of the email must be : IT Officer. Closing date: January 30, 2014 at 5PM.

Global Communities is a member of the Network of International NGOs (NINGO) / Rwanda.