Customer Service Manager Job Vacancy in Kenya

Customer Service Manager

Key Areas of Responsibilities

·         A description of the key responsibilities incumbent in this key post is provided below;

·         Actively look out for appropriate sponsorship opportunities to promote the PCS brand

·         Evaluate customer research, market conditions, competitor data and implement marketing plan alterations as needed.

·         Assist and direct the team on the production of marketing material and marketing communiqué to reflect the brand

·         Developing and maintaining marketing strategies and a marketing plan/diary for the year to meet agreed company objectives.

·         Provide requisite support in the planning of marketing events and corporate functions.

·         Collates and assembles reports by compiling, consolidating, formatting, and summarizing information, graphs, and presentations.

·         Research for new markets.

·         Overall overseer of the proper functionality and proper current updates of all digital media portals i.e. website, social media, newsletters and intranet..

·         Supports sales presentations by assembling quotations, proposals, videos, slide shows, demonstration and new age product marketing collateral.

·         Prepares mailers and brochures by formatting content and graphics; arranging printing and internet packages.

·         Custodian of company e-library by checking and replenishing inventory.

·         Provides marketing tracking and research information by collecting, analyzing, and summarizing data and trends.

·         Organizing and hosting presentations and customer visits.

·         Critical support to the customer service function.

·         To build trust, value others, communicate effectively, drive execution, foster innovation, focus on delivery to customers, collaborate with others, solve problems creatively and demonstrate high integrity.

·         Maintain professional internal and external relationships that meet company core values.

Academic, Professional Qualifications and Work Experience

·         A degree in marketing

·         CIM or any other marketing related qualification is a strong advantage

·         Approximately 3 years of experience in the marketing and customer service

Email: recruitment@odumont.com