Manager – Membership and Administration

Institute of Customer Service in Kenya seeks a Manager – Membership and Administration to lead in membership recruitment and development and handle the institute’s administrative docket.

The role will be responsible for membership recruitment and development, managing communications and events (including trainings, membership forums and conferences) and handling administration of the Institute’s affairs.

The role will also involve establishment and maintenance of relationships with sponsors, partners and other ICS stakeholders as well as coordination of the board.

The ideal candidate should be able to work successfully with limited supervision, both independently and within a team.

The Manager – Membership and Administration reports to the Chairperson of the Board, and works closely with board members and board committees collaboratively and creatively to achieve the Institute’s vision and strategy.

Main Purpose of the Job:

To provide all-round support in membership recruitment, development and management as well as managing relationships with stakeholders, communication and co-ordination of events and activities, and overall administration of the institution.

Main Responsibilities/Job Summary (Primary deliverables of role and its scope)

1. Solicit membership (new and renewing) from all membership categories, coordinates and implements strategies to retain existing members.

2. Solicit ICS sponsorships, advertisement opportunities, and registration of members to professional development events.

3. Provide a high level of customer service including building strong relationships with members, non-members, sponsors, partners and other stakeholders.

4. Represent ICS and conducts outreach at events, meetings and other opportunities as needed. These may include conferences, members’ forums and seminars.

5. Perform administrative tasks related to membership and payment processing, applications,

enquiry handling and coordination.

6. Coordinate ICS events and activities and prepare management reports.

7. Coordinate and handles negotiations and payments with ICS suppliers.

8. Coordinate Board Meetings and prepares board reports in liaison with Company Secretary.

9. Implement ICS communication strategy in consultation with the ICS chairperson.

10. Proactively manage the availability of information in appropriate communication channels such

as emails, websites and social media portals.

11. Ensure the company’s brands are appropriately represented in all significant industry forums

and events.

Personal Qualities & Attitude Requirements:

Ÿ   Ability to work with limited supervision and successfully with diverse teams.

Ÿ   Professional - Commit to and meet required standards of performance; Maintain the ICS Kenya

Ÿ   image of professionalism, excellent service delivery and passion for service excellence

Ÿ   High level of individual initiative and creativity.

Ÿ   Ability to resolve practical problems independently.

Ÿ   Excellent writing and editing skills.

Ÿ   Strong analytical and organizational skills.

Ÿ   Meticulous Planner and have attention to detail.

Ÿ   Self-motivated and ability to consistently meet daily, weekly and monthly deadlines.

Ÿ   Working knowledge of, and experience with the use of a database management

Ÿ   Excellent computer skills.

Ÿ   Ability to deal effectively and tactfully with a wide variety of individuals in person, on the telephone and in writing with different groups of people.

Education:

Ÿ   Degree in business administration, marketing or public relations.

Ÿ   Experience:

Ÿ   At least 3 years working experience in a member based organization or in a similar role in a busy environment. Experience in business development will be an added advantage.

Email application letter and CV to:

tellmemore@icskenya.co.ke