TNS Global Supplier Manager Job’s Kenya

TNS Global Latest Job’s Kenya
The (my) Job: Supplier Manager – East Africa
Who I report to: Head of Field
Where the job is based: Nairobi, Kenya

The purpose of the job:

• To manage TNS RMS’s 3rd Party Suppliers/ Contractors, managing contracts (projects) for TNS RMS within East, Central and Southern African markets, excluding Kenya, Tanzania and Uganda.
• To supervise and manage the data collection for all quantitative, qualitativeand any other form of research projects, conducted within these countries by the elected Suppliers.
• To ensure that the service delivered by our Suppliers, is done so with efficiency, flexibility, producing quality work, on deadline, within quota requirements, taking into account the budgetary parameters.
• Manage and prepare contracts for and with TNS’ Suppliers.
• Perform comprehensive project management of the Suppliers to ensure delivery of high-quality project results, meeting TNS KPIs and Client SLAs.
• Perform data driven analysis on project and performance metrics to optimize project execution effectiveness and on which to base Supplier payment.
• Work closely with the Suppliers’ Managers and Field personnel to ensure interviewers receive training and support for our Client projects.
• Interface closely with Client Service Teams on project scope, parameters, timelines, and expectations.
• Responsible for the management of internal and MCP Hub vetting.
• Build and document a 3rd Party supplier handbook

What this job has to deliver:

• Department Management as per objectives set [budget, timings, deadlines, etc]
• Calculate and/or supervises the field costs of quantitative studies
• Prepare and/ or supervise the preparation of projects for the various Operations services.
• Organize Fieldwork subcontracting and logistics (quotation – costs demands, choice of the subcontractor, relationship with the subcontractor, briefing, project status) for studies.
• Ensure timing and quotas are respected
• Make summarized reports of fieldwork feedback for every project (project status and exception reporting – daily: PAPI, CAPI, CATI, CAWI)
• Prepare, send and/ or supervise the fieldwork updates that are analysed by Client Services (progress/ status reports)
• Suggest improvements to standard processes of supplier management
• Process and requirement for courier of docs/ equipment across borders.
• Custom requirements for courier of CAPI devices across our markets of operations
• Budget management of each Supplier’s quotation and spend vs. the actuality on the ground.
• Cost Manual for Africa Countries.
• Strong relationship with the TNS Costing Team.
• Involvement and review in the quotation submitted by the Supplier for the CEF (interrogation of the cost).
• Team ;
• Support an environment of work excellence by ensuring own performance is consistently optimal
• Advisor for the Suppliers
• Advisor for the TNS departments on how best to manage and execute a project in Africa
• Constructively bring attention to issues of poor performance within Suppliers and suggests possible solutions
• Requests technical support / back up / by Team Members
• Client service team relationship development;
• Seeks to build inter-departmental relationships productively
• Interacts effectively with varying levels with different backgrounds and perspectives

Key challenges & opportunities

• Creative and decisive under pressure
• Acute flexibility and adaptability
• Manage diversity in a complex context

The scope of the job: Number of people reporting to this job: 5-7 (indirectly)Financial: Recommending: [Size of P&L responsibility, budget targets, growth targets]

Contacts: Regular extensive contact within department and with other departments such as research, project logistics and field.

• The Knowledge and skills needed for success:
• Relevant Degree/Diploma
• Field Interviewing Experience across methodology type
• Management : Client Management experience
• Quantitative Research Process with specific questionnaire and research design knowledge
• Conversant with budgets, timings and quotas [commercial]

Key Skills:

• Team leadership: Orient/train others;
• Communication skills
• Technical – as per job
• Analysis, troubleshooting, decision-making: Varied: establish general objectives relative to project; independent judgment required
• Planning and organising
• Ability to manage numerous projects simultaneously
• High sense of customer service
• Project related complex decision making: Ability to make propositions
• Detail focus

How to Apply
Email applications to recruitment.tnsea@tnsglobal.com