Office / Ops Manager Jobs in Kenya

Logistics Jobs in Kenya
Job Title: Office / Ops Manager
Hours: Monday to Friday 8am to 5pm, Saturdays 8am to 1pm, 1 hour for lunch each day.
Leave: half day Saturday and Sunday all day. 21 days paid holiday each year and 9 days public holiday.
Salary: TBC
Reports to: Operations Manager.

Job Description: You are responsible for the general, day-to-day organisation and logistics of the company.

Organising guides/instructors, the programs, resupplies as well as the running of the office, answering telephones and e-mails, marketing of our products and general promotion of company. Invoicing clients for each itinerary, passing all the information to the camp manager and keeping a control of food stores in Nairobi.

Responsibilities:

• Please note there is an office assistant who will be on hand to assist you on the rolls below
• Each morning you should check all the up-coming trips and changes
• To organise and program trips/activities
• To organise and inform guides when they are working (keep them updated on changes) to given then a monthly overview of the upcoming work.
• Check and answer all e-mail enquiries.
• Answer the phone and take bookings.
• Adapt itineraries to our clients needs. (Please always check with relevant guides before sending)
• Check pricing of each activity.
• Make follow ups, with all client enquiries, before trips you should always send, 1: trip itinerary.
• 2: a map of how to arrive.
• 3: what the clients need to bring.
• 4: optional services that we have on offer.
• 5: must be invoiced and deposit paid.
• After the trips you should always send e-mail with general thanks and to check if they have any comments.
• Manage all the social media of the company, Facebook, twitter, e-mails, web, and blog spots. Please up date with recent stories and photos.
• Visit travel agencies, schools, corporate businesses and hotels to leave information of our adventures on offer.
• Organize transport required for all of the trips going out.
• Liaise with the Camp manager/trip leader and organize menus required for all trips going out
• Liaise with the Camp manager and organise upcoming groups accommodation
• Maintain a good stock check of all the food in the store and if needed, please make the order necessary.
• At the end of the month tally up guides work days and put in the guides salaries for processing.
• Please keep the office area clean, tidy and organized.
• You are responsible for any members of staff that work in the office, so please pass information on as necessary.
• At the end of each day it is important to pass on any information or changes of bookings to the camp manager and trip leaders.
• File all reports from the trip leaders and managers at the end of each trip.
• Maintain a spreadsheet of all the comments and feedback that we receive from our clients.
• Maintain a detailed database of all the clients that participate in our adventures.
• Attend any travel shows and other promotional opportunities that may arise in Nairobi.

Please apply the following rules in the office:

• Always look presentable, and if you are meeting with clients please use a company shirt.
• Please keep the noise level to a minimum while working.
• Please do not allow food or drinks in the office area; feel free to take a five minute coffee break in the morning and afternoon.
• Please keep the office clean.

Kindly send your application to james@salvagewilderness.org