Receptionist Jobs in Kenya. Salary 25K

Receptionist Jobs in Kenya 2014.

Receptionist- 25k
Our client an ICT company urgently need to fill the above position.

Job responsibilities

• Customer Service Management
• Receive & welcome all visitors into the company regardless of whether they are bringing in business or not.
• Receive client requests relied through email and telephone and channel them to the persons concerned. Follow up to ensure that the requests are sorted on a timely manner.
• Ensure that all visitors have a duly filled gate, clearly indicating the time in, the person visited 7 the exit time and that proper records are maintained on the same
• Guide the visitors to the officers whenever they need to go.
• Ensure that company’s magazines & product manuals are always available for the
• Customers
• Ensure that all customers/visitors are attended to without delay & that they are not kept waiting for long by constantly prompting the persons concerned.
• Ensure that whenever an officer whom a client wants to see is not available, hand the client over to someone else who does the same duties as the officer.
• Escalate instances that customers requests are not responded to as expected.

Administration Roles

• Receive all mails including letters and distribute them accordingly
• Receive & prepare all outgoing mails including letters.•
• Promptly receive with a receiving stamp all official mails with consultation of the Chief Operating
• Officer on instances where in doubt.
• Ensure that reception office is always neat.
• Ensure that all boardrooms are clean, neat & always ready for use.
• Maintain a schedule of the use of the boardroom.
• Custodian of all reception & boardroom equipment.
• Ensure regular maintenance of fax & photocopying machines, office cameras & biometric    machines.

Organizational Alignment

• Reports to the Human Resource Manager
• Dealing with employees, visitors & client needs to provide efficient working system

Academic Qualifications

• Diploma in Front Office Management & Customer Relations/Public Relations or;
• A minimum of 2 years work experience in a similar position from a reputable organization preferably in the ICT sector

Skills and Knowledge Requirement

• Interpersonal skills
• Easy to contact and to communicate and work with
• Exhibits a sense of urgency when necessary
• Good oral and written communication skills
• Ability to issue and explain good instructions
• Working knowledge of computer systems, ability to learn CRM input, retrieval and use
• Understanding of the proper use of Work Orders, priorities and schedules
• Ability to work in a team environment, fully supporting the goals and objectives of the sales, maintenance and operations efforts .

If You meet the above minimum requirement send your cv to frank.vacancies@yahoo.com